Telephone system VoIP features

We have explained our services nicely here, and these are the inclusive features you will have to hand if you need them at the moment. If you don’t need these now you can be confident you wont need to pay anymore to use them at a later date

Telecoms & VoIP Features

Hold Call

Allows calls to be placed in a held state and music played

Microsoft Teams Integration

Receive or make calls using Teams connected to our platform

Fax Spam Blocker

Stop those spam faxes by blocking faxes from numbers with a particular CLI

Handset Provisioning

Simply enter the serial number of your handset on our portal and we take care of the handset configuration or numbers with our built-in billing engine

Call Transfer

Calls can be moved from handset to handset

Call Recording

Record inbound, outbound, or all calls. You could record just one type of call too

Pattern Menu

Change direction on where calls go if the caller dials a particular code

Live Call Pricing

Prices calls as they finish, so the cost of calling can be monitored

Call Parking

Calls are held on the system so it may be picked up on another handset

Hunt Groups

Make more than one phone ring at once by grouping the “M” in a hunt group.

Page Group

Make emergency announcements to all extensions on a click of a button

Online Invoices

See invoices online via the portal

Click to Call

Numbers displayed on your computer can be clicked to make your phone dial them

Import for Setups

If you have a large amount of users to add or telephones, you can use this clever import function

SIP address routing

Send calls to another SIP address or a fixed IP address

Number Allocation

Select numbers from any UK destination and use instantly

E999 Emergency Calls

Make calls to emergency services with you VoIP – SIP handset

IVR Menus

If you have a large amount of users to add or telephones, you can use this clever import function

Feature Codes

Create feature codes to assist in call routing i.e. 0 for extn 1023 to make it reception in a hunt group

User Control

User logins have various levels from a simple user to an Administrator

Wallboards

Various wall boards which can be manipulated with widgets to monitor the productivity of the team

Call Screening

Before you answer a call, It will play you their name or CLI

Call back

It will call back the number that just called, preventing the other party paying for the call

Call Announcement

Play a message to a caller as they progress through the system

Send SMS

Send SMS out to anywhere, worldwide

Whisper Announcement

Before you answer a call, it will play you a message so you know what company was called. You then know how to answer.

Web URL

Make an external query to a database to find out where to send a call next

Comfort Message

Play a message to a caller so they are aware you know about their call

Receive SMS

Receive SMS from anyone to your geographic number on the system

Force Call Name

This will display a name on the screen of your VoIP phone to let you know what number they dialled. i.e. website

Music on Hold

Have various music files played for caller to hear

Send Fax

Upload a document and send it out as a fax

Voicemail

Personal voicemail for each handset, company or group and receive this by email.

Temporary Routing

Can change the destination of a call on a short term bases

Force Hang Up

Make a call end by routing to this feature

Mobile Extension (MobeX)

We will be able to take your existing mobile and make it an extension of our network

Fax to Email

Receive fax from anyone to your geographic number and receive this by email

Numbering Menu

Control youR numbers by phone and use a DTMF keypad to route your calls to a different destination

Force Hang Up

Make a call end by routing to this feature

Send Voicemail Messages to an Email Address

Have your voicemail message attached to an email sent to you

1. Call forwarding (busy line and don’t answer)

When a line is busy or set to Do Not Disturb, this feature allows a user to redirect incoming calls to a specified phone number. For Call Forwarding Don’t Answer, this same feature redirects an incoming call if the phone is not answered within a certain number of rings.

2. Find me/follow me

The system will ring your landline, mobile & your desktop or tablet or you can set it to ring one at a time. A simple but important feature so you never miss a call or a possible sale.

3. Web-based portal (for admin and users)

Gives the ability to sign into your business phone system and make calls directly with a web-based portal, administration can access settings, along with reports, ring strategies and user settings. With an online portal, your employees have access to their personal voicemails & messages. Since access to the portal is via the web, this feature opens the door to hiring remote employees who can work from home.

4. Virtual fax

With virtual fax, your company can send and receive faxes from the business phone system through the web-based portal and via email. With this feature, you can eliminate the need and cost of a fax machine.

5. Chat system

A business phone system that comes with a web-based chat system is ideal for staying connected with teams and getting work done.

6. One number

Looking for a single phone number for all your business phone features? One Number makes it possible for one specific DID to receive calls, faxes, and text messages.

7. Call transfer /extensions

This valuable business phone feature allows you to transfer a call from one business line to another staff member or department without losing the customer on the phone. Professional and vital to any new or established company.

8. Auto attendants

This feature bypasses the need for a telephone operator or receptionist and provides a voice menu that allows callers to be transferred to the appropriate extension. Ideal for start-ups and new businesses that want to give the impression of an established or growing business.

9. Voicemail + voicemail to email

A must-have phone feature, voicemail today is sent to both the phone and email, providing the user with caller ID information and an audio recording.

10. Mobile app

One of the most popular questions from customers today is: how do I connect my business line to my mobile phone? This is because the mobile workforce is growing and some employees who work while on the road or not in a certain office & at home do not wish to present or advertise their personal number his feature is free and easy. Simply download the app and start using your mobile phone to make and receive business calls with your business line.

11. Call analytics

With call analytics, your business can check the number and breakdown of calls received for the day/month/ year, see a map of where the calls originate and are going to.

12. Hold music

Provide a professional and pleasant customer experience with hold music. Customers can upload different music or personal messages including advertising products at certain times of the year if needed for different groups. Even better, ask if the phone system comes with pre-recorded music you can choose

13. Conference calls

Most companies rely on conference calls to get work done. Customers can have 3 way conversations. Conference calls can be recorded.

14. Door Entry & Intercom

Intercom enables a user to press a key on the handset it then opens the Door & intercom for a two-way conversation for Safety.

15. Telecoms and VoIP?

VoIP and Landline are two different things. VoIP is a type of internet service that allows users to make telephone calls via their computers, smartphones or other devices. Landline refers to the traditional telephone system, which uses wires and cables to transmit signals between two points and is normally fixed at a point or address.

All in one business phone system (UCaaS)

Unified communication as a service (UCaaS) features a suite of enterprise-level communications capabilities that combine voice, instant messaging, presence, and mobility. The result is a seamless user experience from desktop to mobile.

Why Lite-UC Telecoms & IT LTD for your business?

We’ll save you money

LiteUc have helped companies of all sizes slash their communication bills.

Expert Advice

Our team can offer advice to help identify the most suitable tariffs and propose a bespoke solution for your business.

Wide range of options

We offer a flexible range of contracts and tenures including SIM Only, Mobile Broadband and tablet options.

Quick & Reliable

Haven’t found what you’re looking for? Save time and speak to our UK experts for exclusive deals